Ombudsman Reference 29153 – 12th January 2021

What is the subject of your complaint? Please select from the following options:
                                                                                           
Corporate & Other Services


What do you think the organisation did wrong?

The Ombudsman considers that complaints must, in the first instance, be directed towards the organisation concerned, yet DMBC will not respond in any proper way to my complaint - it seems that we must consider an automatic acknowledgment of my online official complaint of a month ago (having also made the same complaint in person and on paper) as the Council's final response.

How has this affected you? 

This fiasco, in which the Council, rather than arranging for the detention of the individual about whom I originally complained, insisted on my own arrest, resulted in a conviction that has damaged my reputation and severely reduced my earnings; so egregious has been the conduct of Council officials that they will not, seemingly, even consider an apology - perhaps they are aware of a possibility of their own conviction for perverting the course of justice!

What do you think the organisation should do to put things right?

An apology with compensation.

Thank you for submitting your complaint.

We will be in contact to update you on the progress of your case. If you have not heard from us within the next 10 working days of submitting this complaint, please call us on 0300 061 0614 and an adviser will be happy to help.

Your Reference is 29153.

Update: Call with ‘Angie’ 14th January - she confirmed that 20010550 relates to 29153 and will communicate the issue of multiple 'codes' or 'references' to the Management - conversation concluded that I should indeed wait 12 weeks before complaining to LGO - ie wait 'til circa 13th March 2021.